Customer Service
1.877.ESA.SAFE / 1.877.372.7233

Thank you for contacting ESA

The Electrical Safety Authority (ESA) administers Part VIII of the Electricity Act, 1998, and its regulations on behalf of the Ontario Government.  The ESA’s mission is to ensure electrical safety in the province. This includes regulatory and enforcement activities with respect to licence holders and unlicensed individuals/businesses.  

What happens after a report of non-compliance is filed?

Pursuant to its mandate of enforcing the Electricity Act, 1998, ESA reviews all licensing reports received to determine if regulatory action is required. After receiving a report, ESA will:

  • Conduct a preliminary review of the information provided.
  • In most cases, if the report involves a licensed electrical contractor or master electrician, the ESA will contact the licence holder to ask for a response to the allegation(s).
  • Review all of the information and documentation available to ascertain whether there has been a contravention of the Act or the associated regulations.
  • Take appropriate regulatory action as required.

If you do not provide your personal contact information, and wish to be informed of the results of your report, you may request the information by submitting a completed Access to Information Request and applicable payment.

How long does the process take?

The length of time varies depending on the complexity of the issues, the availability of information and documentation, and the level of cooperation of those involved.

1. Is the complaint against a:
2. If this complaint is about an advertisement, provide the website, or any other information to help us identify where the ad was found. If not, leave this section blank.

3. Name of the company or individual performing electrical work, if known:

4. ECRA/ESA Licence # of the company performing the electrical work, if known:

5. Address & phone number of the company or individual performing the electrical work, if known:

6. Provide the address (street & city), dates of work, and description of work:

7. If there are additional addresses, provide them here with dates of work and description of work:

8. Upload photos, quotes, pictures, other documents here:

9. Please provide any other information you think we should know, and include as much detail as possible:

10. Have you filed this complaint with any other agency? If so, who?

11. If you would like to provide your contact information, please enter it here: