Customer Service
1.877.ESA.SAFE / 1.877.372.7233

Consumer Protection

The Ministry of Government and Consumer Services (MGCS) reminds homeowners to keep the following in mind when arranging emergency electrical repairs.

Contracts for emergency electrical repairs should be in writing and should outline:

  • The particulars of the electrical work to be performed.
  • The start and completion dates of the work being performed.
  • The total cost of the contract or an estimate.
  • The name, address and contact information for the business.

 

IMPORTANT:

  • Never accept an estimate over the phone or without the electrical contractor inspecting the area. If an estimate is included, the final price for all goods and services can be no more than 10 per cent over the original estimate.
  • Check the Ministry of Government and Consumer Service’s Consumer Beware List to see if there are any complaints on file against the electrical contractor.
  • Deposits should be reasonable. The Ministry of Government and Consumer Services recommends that consumers not pay more than 10 per cent as a deposit. 
  • Request an ESA Certificate of Inspection.
  • Contracts for emergency repairs negotiated at a consumer’s home may by cancelled by the consumer, without any reason, until 10 days after the consumer receives the written copy of the agreement. The consumer may request a refund of any monies paid. Where the business has already commenced work on the premises within the 10 days at the consumer’s request, the business may be entitled to reasonable compensation for out of pocket costs.