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Power Outages and Electrical Safety

Power Outages

Storms are the enemy of electricity systems and can result in widespread power outages and electrical safety hazards. It’s important to be prepared for extended power outages, and to know what you can do to expedite the power restoration process.

Storm-related electrical hazards

If you were cooking when the power went out, turn off the stove, oven or other cooking appliances right away.

Downed powerlines and flooding create electrical hazards in and around your home. Remember to stay back at least 10 metres (or the length of a school bus) from a downed powerline and call 9-1-1 and your local utility immediately to report it.

Stay out of your basement if flood water is higher than the electrical outlets, baseboard heaters, furnace or near the electrical panel. Call your local electric utility immediately to have power disconnected.

Learn more about storm-related electrical safety hazards.

Emergency kit

emergency kit contents

Ontario’s Emergency Measures Office recommends every family have an emergency survival kit that you’ll need to remain comfortable for at least three days immediately after or during an emergency. Build your emergency kit.


Getting power restored after a storm

Did you know: Your local electric utility has responsibility for fixing the powerlines and other electrical equipment to restore power. Homeowners have responsibility for having repairs done to the equipment they own.

If you have serious damage to your home's electrical system, the utility may not be able to reconnect your power until you make repairs. Even if you do have power or never lost it, you may still have experienced damage that needs to be repaired. Find out what you need to do to have power restored to your house.


Infographic: How Power is Restored

how power is restored

(Click on image to enlarge)

Infographic: How Power is Restored (Printable Version)