Customer Service
1.877.ESA.SAFE / 1.877.372.7233

ESA Plan Review FAQ

Here is a list of our most Frequently Asked Questions, along with answers.

  1. How long does it take to get a plan review?
    Our goal is to complete a plan review within 10 to 20 business days.
  2. Do you accept sketches?
    Yes as long as the sketches are legible and contain all of the required information.
  3. Why do I have to use the submittal form?
    The submittal form has been designed to aid you in your submission. All of the information required for the review is contained in the Submittal Form. This form will ensure that our turnaround times are met.
  4. What happens if information is missing?
    If information is missing the submittal will not be registered. You will receive an email, fax and/or a phone call asking about the information. If the information is not provided within 10 business days, the submission will be discarded and you will be required to resubmit the entire package with all of the information.
  5. I don't know the information, what should I do?
    If you do not have all of the information at the time of submittal then you should not submit. Any incomplete submission will not be registered, and after 10 buisness days they will be discarded. You will then be required to resubmit. For this reason it is better to wait until all information is available before submitting.
  6. Can I submit on line?
    Currently on line submission is not possible. However, you can find a copy of all of the required forms on the Submitting a Plan Review page. In addition to the forms, the Plan Review section can provide the contact information for the office, detailed instructions on how to submit, acceptable methods of submission, sample drawings and a copy of the latest Plan Review Bulletin.
  7. Can I submit electronically?
    Yes you may submit electronically. Please check the Methods of Submittal link in the Submitting a Plan Review page for detailed information/restrictions.
  8. Can I get a rush plan review?
    Yes. We are now starting to accept Rush Plan Reviews again. Each Rush request is viewed by the Plan Review Supervisor and they will determine the validity of the request. There is a minimum 5 hour charge for a Rush Plan Review.
  9. Do I need to contact the Plan Review Department when I make changes based on the comments I receive?
    Once the Plan Review is complete, up until the time the project is underway, you may still contact the Plan Review department for clarification on issues regarding the project. Once the project is underway, you are required to contact the local field inspector as they have the authority to accept or reject your changes.
  10. When do I need to re-submit?
    Should there be a major change in the scope of the project, you would be required to resubmit. For example, a major change would include: changing the service size, changing the main feeder size and quantity or changing from tamper resistant equipment to non tamper resistant equipment. The only other time you would be required to resubmit would be at the direction of the field inspector.