Customer Service
1.877.ESA.SAFE / 1.877.372.7233

Licensing Complaint process

The Electrical Safety Authority (ESA) is responsible for licensing electrical contractors and master electricians in the province of Ontario and for ensuring that only licensed electrical contracting businesses are permitted to offer or provide electrical wiring services directly to the public.

The Licensing complaint process is intended to deal with non-compliance issues in relation to companies or individuals acting as electrical contractors who do not hold the appropriate ECRA/ESA Electrical Contractor or Master Electrician Licence, or where an ECRA/ESA licence holder is failing to meet the requirements of their licence.

Types of Non-Compliance Licensing Complaints

Enforcement: Enforcement activities are directed at dealing with persons who operate or hold themselves out as operating an electrical contracting business, or who act as or hold themselves out as a master electrician without holding a valid ECRA/ESA licence. 

Where it is suspected that an Electrical Contractor is operating without an ECRA/ESA Licence, check ECRA/ESA’s list of Licensed Electrical Contractors or contact the Customer Service Centre at 1-877-esa-safe (372-7233).

Where there is reason to believe that an Electrical Contractor or Master Electrician does not have an ECRA/ESA Licence a complaint should be filed.

Discipline: Discipline activities are directed at persons who hold an ECRA/ESA Electrical Contractor or Master Electrician Licence where the Registrar has reason to believe they are not living up to the licensing requirements as set out under the Safety and Consumer Statues Administration Act, 1996; Part VIII, section 113.2 (2) of the Electricity Act, 1998; or Ontario Regulation 570/05.

Where there is reason to believe that an ECRA/ESA Licensed Electrical Contractor or Master Electrician is no longer meeting the licensing requirements a complaint should be filed.

How To File A Licensing Complaint

STEP 1:  Contact ESA’s Customer Service Centre

A licensing complaint may be filed by contacting ESA in one of the following ways:

Phone: 1-(877) esa-safe (372-7233)

Fax: 1-(800) 667-4278 

E-Mail:  ESA.cambridge@electricalsafety.on.ca

Mail: 400 Sheldon Dr, Unit 1, Cambridge ON, N1T 2H9

STEP 2:  Provide The Details Of The Complaint

The following minimum information must be submitted in order for ESA to investigate a Licensing complaint:

  • The Complainant’s Name (person filing the complaint), Mailing Address, Phone Number (note: this information will not be provided to the person named in the complaint)
  • If the complaint is about a licensed Electrical Contractor, a licensed Master Electrician or an unlicensed Electrical Contractor
  • The name of the electrical contracting company, master electrician, or individual  performing electrical work without an ECRA/ESA Licence, if known
  • The site address and type of electrical work being performed
  • The date the work took place
  • Include as much detail and supporting information as possible

What Happens With A Complaint After It Is Filed?

After receiving a complaint, ESA will:

  • Conduct a preliminary review of the complaint
  • Respond to the Complainant in writing to acknowledge receipt of their complaint  
  • Conduct an investigation relating to the matters of the complaint
  • Provide a written response to the Complainant as to the outcome of the investigation

How Long Does The Complaint Process Take?

The length of time required to process a complaint depends on a variety of factors, however, ESA will make every effort to resolve 80% of submitted licensing complaints within 20 business days.