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Residential Consumer’s Services Damaged During Emergencies

Factors to consider by Local Distribution Company (LDC) line crews to either disconnect or leave the consumers’ service energized.


During wide spread emergencies such as ice and wind storms, there are high probabilities for many overhead consumers’ services to be damaged by ice, fallen tree limbs, etc.

Repairs required for a large number of damaged consumer services may take some time depending on availability of manpower and materials for repairs. In order to maintain power, particularly to dwellings, and in the interest of public safety, care must be taken when leaving services energized to avoid undue hazards.

This document is intended to outline factors to be considered when deciding whether to disconnect a damaged consumer service or to leave it energized.


Overhead supply service conductors to a consumer’s service up to the demarcation point are the responsibility of the LDC. Some overhead supply service conductors may also be part of a consumer’s service. The following factors should be considered by the LDC to determine whether to disconnect the consumer service or not.

Some points to consider:

  • Condition of conductors and service equipment
  • Clearance to roadways or driveways

Each instance needs to be determined on its own safety merits; disconnection may be required in the interest of public electrical safety.

Where the overhead supply service is down but still energized, there needs to be an assessment done to determine if anything has been electrically compromised or damaged.


In all cases, damaged consumer’s services must be reported to ESA, in order to have repairs by the owner mandated.

The LDC is to follow the requirements of Ont. Reg. 22/04.

An ESA Hazard Notification (Customer Advisory Form) shall be initiated by the LDC and sent to ESA and the customer shall be advised repairs are required.

All repairs of customer equipment are to be completed by a Licensed Electrical Contractor (LEC) including the requirements for an application for inspection.